HPSC ONTARIO MENTAL HEALTH CENTRE CLINIC POLICIES & PATIENT RESPONSIBILITIES

Confidentiality

HPSC is committed to keeping client information strictly confidential according to the practices outlined in the Privacy Practices document.

Length of Sessions

Our time together is set for 50 minutes, although additional time is spent by me between sessions treatment planning and record keeping. We will be prepared to begin our meetings at the designated time we have agreed upon. We will give you our undivided attention at our sessions and will not answer phone calls.

Insurance

HPSC is self-employed and work alone or with others in providing services privately to the public. This means that HPSC charge an hourly fee for their services. These fees are not covered by OHIP, but they may be covered under a private health plan or employee group benefits plans.

Many health programs’ policies provide coverage for this type of health care service. If you have insurance, you are responsible for paying HPSC your co-pay at the time of your appointment.

Fees and Payment

HPSC requires a fee of the amounts of $150 retinae to be paid at the initial visit.

Each subsequent visit of 50-minute duration ranges from $150 to $290. These fees apply also to telephone consultation and to the preparation of reports and letters requiring more than 15 minutes. Full payment of your account is expected at the time services are rendered. If you have insurance, you are responsible for paying HPSC your co-pay at the time of your appointment.

Cancellation

For the therapy process to be effective, it is important to keep regular weekly sessions as scheduled. We understand that on rare occasions emergencies may arise that will make it impossible for you to keep your scheduled session. If this should happen, call HPSC within 24 hours to advise us of your emergency. You have two options:

1. You can either reschedule your appointment by leaving two alternating times and days for that same week on HPSC answering machine at 519 – 667 - 9090. If we have an opening, HPSC will make every attempt to honor your rescheduling options. HPSC will, of course, call you back to confirm.

Or

2.  You can simply pay for the missed appointment and arrange to meet with us on your next regular scheduled appointment. Insurance companies will not pay for missed appointments.

If miss an appointment, you will be personally responsible for full payment of that time period, whether or not you have insurance.

Phone Calls

HPSC available to assist you by phone, when necessary, at no charge, for up to 10 minutes; we ask that you limit your call to 15 minutes or schedule a separate session. HPSC will respond to your call within 24 hours of receiving your message.

If you have any questions regarding these policies, please ask our office for clarification before signing below. Feel free to discuss with HPSC now or in the future any questions you may have about our services, policies, or fees.

Thank you for your cooperation.